Refund policy

Returns

We want you to be happy with your order. If something isn't right, contact us within 30 days of delivery with your order number and we'll sort out a return, replacement, or refund.

Damaged, defective, or wrong item: contact us within 30 days of delivery with a photo of the item. We'll send a replacement or issue a full refund, including any shipping you paid, and in most cases you won't need to send the item back — we'll let you know if we do.

Change of mind: we accept returns within 30 days of delivery for items that are unused, unworn, and in their original packaging. Because our products ship from partner fulfillment locations, please contact us first so we can give you the correct return address and confirm the item qualifies — we don't accept unannounced returns sent directly to our South African business address. The cost of return shipping for a change-of-mind return is the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

Sale or clearance items are final sale and not eligible for return unless faulty.

Your right to cancel — UK and EU customers

If you're ordering from the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, contact us within that 14-day window. You'll then need to send the item back to us within a further 14 days. We'll refund your payment, including standard delivery charges, within 14 days of receiving the returned item, or evidence that you've sent it back, using the same payment method you used to pay. You're responsible for the cost of returning the item unless it arrived damaged, defective, or incorrect. This right applies to most items but doesn't apply to goods made to your specification or clearly personalized, or sealed goods that aren't suitable for return for health or hygiene reasons if unsealed after delivery.

Refunds

Once we've confirmed your return, refunds are processed within 5–10 business days back to your original payment method. Depending on your payment provider, it may take a few additional days for the refund to appear in your account. Shipping costs are refunded only when the return is due to our error, such as a damaged, defective, or incorrect item, or under the UK/EU cancellation right above.

Exchanges

If you'd like a different size or colour instead of a refund, let us know when you contact us — we're happy to arrange an exchange where stock allows, subject to the same 30-day window and condition requirements as returns above.

How to start a return

Contact us with your order number, the item or items involved, and the reason for the return. We'll respond with next steps, including a return address if one is needed.